EVERY COMPANY HAS FINE PRINT
…and we’re no different. We don’t include the fine print to put a damper on your experience, but rather as a precautionary tool for all of our safety.
We at Twisted History Tours understand that you booked your tour or special event because you wanted an entertaining and exciting experience during your stay. We strive to ensure that you walk away from any of our tours or events satisfied with your time with us. With that said, please scroll below to see our terms and conditions.
Purchase of an event or tour indicates your awareness and understanding of our terms and conditions. Most payments are refundable if cancelled within 24 hours, but please refer to specific event and tour details for cancellation requirements.
The minimum age requirement is specific to each event or tour (for example, you cannot convince us that a 12 year-old should participate in a Twisted Pub Crawl!) Because we are a family-oriented company, we do have family-friendly tours and events as well. The minimum age for Lock-ins and Paranormal Investigations is 18, unless specified otherwise in the event description.
We also loves our pets, and so with prior approval from Twisted History, well-behaved dogs are welcome on all tours except In Dead of Night. Some of our stops are spent briefly indoors where a dog is not permitted, so please bear that in mind when selecting your itinerary with us.
Due to varying conditions of the locations and uneven floors/staircases, it is advised that pregnant women or those with any heart complaint/restricted mobility conditions consider strongly before attending. If you are unsure whether an event is suitable for you, please contact us prior to booking so we can address your concerns. Twisted History Tours and all affiliates including the city you have booked your tour in accept no liability for any illness or injury that may occur as a result of one of our tours or events.
Due to the fact that some locations having uneven floors/stairs and coupled with the fact that the tours and events are frequently conducted in darkness, sensible footwear such as athletic shoes or flat shoes MUST be worn. Stilettos are NOT permitted. Twisted History Tours will not be liable for any injury caused as a result of such unsensible footwear and wearing such footwear could result in being turned away from the event. Also, due to most of the tour locations being out of doors, guests are asked to dress for the predicted weather conditions. Layers are great!
Guests attend events at their own risk. Twisted History Tours accepts no liability for any accident or injury caused. Health and Safety tours will be conducted prior to the commencement of an event and if any area of that location is deemed unsafe, no persons will be permitted to enter.
If an event is at a location such as a hotel/inn, rooms should be booked through the hotel/inn directly unless otherwise stated in the event descriptions. Any discounts on rooms available will be advertised on the event details.
Due to the lateness of most of our events and some locations of many of our tours being in populated areas, we ask that tour guests condudct themselves as quietly possible in order to avoid disruption to any local residents.
Although there may be opportunities for you to conduct your own vigils on our events, outside of this, for health and safety purposes, you are to stay with your allocated group.
Twisted History Tours is not liable for any loss or damage to any guests’ personal belongings brought to an event, or left in vehicles. This includes any camera equipment, clothing, etc, which may be damaged or affected by poltergeist activity. We will also not be liable for any parking fines. Please always be considerate when parking your vehicle for our events and tours.
NO SMOKING will be allowed within 20 feet of any of the buildings used on our events or tours. If your behavior during the event has a detrimental effect on other guests’ enjoyment, you WILL be asked to leave the event. This includes behavior brought on by the result of alcohol consumption or the use of other intoxicating substances. In addition, excessive cell phone use will not be tolerated. Period.
All reservations refundable if cancelled 24 hours before the start of your scheduled tour. See refund policy for all other tour options in description of the tour.